Having over 30 years’ experience in various aspects of the entertainment and performing arts industry, Susan brings a diverse skillset and experience to Profiles Resource Management.
Susan spent most of her formative years performing in amateur theatre and working behind the scenes on shows.
After finishing high school and spending some time working in administration in the not for profit sector, Susan was part of a three person team that established the Concert Production Division of The PA People. Within twelve months this team was a leading force providing production services for major tours and festivals throughout Australia.
Time out of the paid work force to start a family refocussed Susan’s attention but not for long. In a voluntary capacity Susan, along with her husband Peter, was responsible for managing the technical production teams for the Central Coast Christian Life Centre. These services embraced all forms of contemporary media and production techniques.
Due to the level of professionalism engendered into these teams by Susan and Peter, many of these team members are now working professionally in live production, film and television in Australia.
Susan commenced working at Jands Pty ltd in 1999 and fulfilled several roles there until her departure in 2021 to focus on developing PRM. Each position built on skills and experience already gained. She started at the company as the Approvals and Compliance Coordinator ensuring all products met Australian and international standards. As Product Manager, Susan was responsible for managing the company’s product strategy from cradle to grave, providing product and marketing support, quality assurance and field testing of products.
When Jands began to wind down product development and manufacturing of their own branded products Susan then redirected her skills to focus on the role of CRM Manager for the company, a role that she held until her departure in 2021.
Susan played a critical role in the wireless audio landscape of our industry in the lead up to the digital dividend in December 2014. In early 2007, when leading distributors were made aware of the government proposal to sell off part of the broadcast spectrum, they formed the peak industry body called the Australian Wireless Audio Group which lobbied the government for ongoing access to spectrum for wireless audio devices. Susan led the group for almost eight years and in that time secured access to 1.8GHz, the ability to use devices indoors within TV coverage areas and the ability to licence wireless audio devices within the broadcast spectrum at higher power levels than the existing class licence. The most important outcome was the ongoing recognition of wireless audio users as legitimate stakeholders in the space whose economic benefit is key to Australia.
Susan holds a Master of Business Administration from the University of Newcastle and a Master of Business and Technology from the Australian Graduate School of Management at the University of New South Wales.